FAQ'S
This Is Where You'll Find All The Stuff They Say You Need To Know...
INSURANCE Feel safe in knowing we support our industry and the law for your safety. Insurance forms available upon request.
DEPOSITS - We require a $75 deposit. Deposits are non-refundable if event is not canceled 7 days before the scheduled event (no exceptions). If for some reason a cancellation is needed the deposit will be kept as a rain-check for one year from cancellation date. In the event the booking was paid in full, and canceled within a 7 day window, the $75 deposit will be retained on rain-check and the balance submitted to our merchant processor for refund within three business days. You may also choose to hold the entire amount on rain-check, please just let us know when you call.
TAXES - In accordance with local and state laws, we charge sales tax on all rentals where applicable. If your organization is recognized as tax-exempt in the State of NC a copy of the tax exemption certificate is required at least three days prior to your event or taxes will be collected as stated by law. Not for Profit are not automatically exempt.
WIND - We’ve all seen those news stories of “flying bounce houses”. Even though we secure our units properly, we will not be able to set up in winds 20 mph or more for the safety of you and your guests. In the event of increased wind during your rental; have the jumpers to exit the unit and deflate it until the wind dissipates before inflating and re-entering.
RAIN AND TEMPERATURE - Rain: Sorry but no rental will be allowed with a 70% chance of rain in the forecast. In the event of rain, we will cancel your outside set up and apply any deposit to another open date within one year of cancelation. If a decision is agreed to deliver with a chance of rain below the 40%, full rental fees apply, even if not raining but does during or after set up. Temperature: Deliveries will be canceled when temperatures are expected to be 40 degrees and lower. A refund will be made or applied to another date pending availability if canceled. If rain is scheduled in the forecast, you will have to cancel 7 days before event to receive full deposit.
GROUND - All inflatables must be secured on level ground: grass, asphalt, concrete, or indoors. Customer will ensure the set-up location is free of all sticks, rocks, animal waste, or any other objects that could damage the attraction. We do not setup on gravel, rocks or sand. It is the customers’ responsibility to mark any and all in-ground water, telephone or power lines.
POWER SUPPLY - A dedicated 110v plug, per unit, must be within 75’ of set up location for each blower. All rentals are accompanied by a company 50-100’ 12/3 gauge electrical cord. We cannot run power over 100' to keep from damaging the blower and ensure the appropriate airflow. Note some attractions require more than one blower. If you have power concerns then contact us at 704-904-1679.
WATER SUPPLY - If your rental is a wet unit, we must be within 100’ of a water source. Multiple wet units set up in a single location will require sources to each unit. Please make our team aware of any concerns or questions.
RENTAL DIMENSIONS - Inflatables should be set up in an open, level area. Attractions can range from 6’-25’ in height and 6' to 55’ in length. If your set up area is a concern inquire at the time of order placement. Dimensions can also be found on the attraction pages.
DELIVERY & PICK-UP TIMES - Most of our units are for (4) hour rentals unless specifically stated. Deliver times are generally between 9am - 2pm hitting your start time as closely as we can. At times we may deliver earlier to manage all the deliveries for that day, but it does not count against your rental time. Due to the many deliveries that can take place along with the wide range of locations we deliver to pick-ups may run as much as three (3) hours after your designated contract time. If there is conflict with late pick-ups please contact us to arrange something at 704-904-1679.
- Events at public or non-residential locations will require delivery when someone can be met for set-up and dismantled as soon as the event is over. No rental piece should be left unattended. Call us to work out the collection details to best meet your time frame.
CUSTOMER PICK-UPS - Inflatables: Sorry, but it is our dedication to the safety of you and your guests that we do not allow pick-ups. Rest in knowing your rental is securely set up so you can truly enjoy the event.
EVENT CHANGES - Changes to events can be made at no charge as long as there is availability. We are a family too and understand those unexpected changes. Give us a call at 704-904-1679for more help.
OVERNIGHT OR MULTI-DAY RENTALS - Overnight rental is available as long as there is a gated area. There will be an additional fee for the item. Overnight is considered anything past 10:00 pm and will be picked up between 8:00 am and 12:00 pm the next day. Green’s Playhouses & Rentals reserves the right to cancel an overnight or multi-day rental based on harsh weather conditions or emergencies.
GENERAL MISUSE OF RENTAL ATTRACTION, GAME, FUN FOOD MACHINE OR ADD-ON
Inflatables: Follow all guide lines stated in the contract and on the attraction. The following fees may be assessed for negligence or abuse:
- Food, drinks, candy, face paint, silly string, glitter, or confetti could be assessed a fee of $100 or half the cost of repair.
- The use of water on dry attractions will be assessed a fee of $75.
- Using bubbles, soap of any kind, oil of any kind or baby powder will be assessed a fee of $150. While some people believe these enhance an experience they can be dangerous to riders and the attraction. Such additives require additional labor to clean.
- Moving an attraction after final set-up will be assessed an additional $50 and customer will be added to a "do not rent list". Please make sure our team understands any concerns you may have with the positioning of the attraction before they get started. Following our lead on placement will be in the best interest of you and your guests.
GAMES, FUN FOOD MACHINES OR ADD-ONS
- All fun food machines must not be moved once positioned by our team.
- Do not clean fun food machines, our team will handle that - you go have fun!
- All tables and chairs set-up and take down is the responsibility of the renting customer.
For more information
You can make a reservation with us for parties in Charlotte and in many surrounding areas, including:
- Huntersville
- Harrisburg
- Mint Hill
- Matthews
- Indian Trail
- Indian Land
- Mt. Holly
- Gastonia
- Pineville
- Kannapolis
- Fort Mill
- Belmont
- Concord
- Rock Hill SC
- And more!